Royal Cars Rental – Vehicle Return Policy

1. Return Window

• Vehicles must be returned on the agreed date and by the agreed time.

• A grace period of 59 minutes applies; returns after this incur a late‐fee.

2. Return Location

• Return to the original pickup location unless prior written approval is obtained for a different drop-off point.

• After-hours returns must be arranged in advance; keys and vehicle condition report go in our secure drop-box.

3. Vehicle Condition

• Return the car in the same condition it was rented, inside and out, with no new damage, dents or scratches.

• All personal belongings must be removed; any items left will incur an administrative disposal fee.

4. Fuel Policy

• Vehicles are issued with a full tank; returns must also be full.

• If not, a refuelling charge applies at the local pump rate plus a £15 service fee.

5. Mileage & Usage

• Unless on an unlimited-mileage plan, excess miles are charged at £0.25 per mile.

• Unauthorized off-road use, track driving or towing voids insurance and incurs penalty fees.

6. Damage, Loss & Cleaning

• Any new damage or missing equipment is charged at repair or replacement cost, plus a £50 administration fee.

• Excessive interior cleaning (e.g. pet hair, spills, odors) incurs a £75 minimum cleaning fee.

7. Tolls, Violations & Charges

• You are responsible for all tolls, traffic fines, parking tickets and related administrative fees.

• Unpaid charges passed to us incur an additional £25 processing fee per incident.

8. Late Returns

• Returns more than 1 hour late incur £25 per hour (or part thereof) up to the daily rate.

• Returns more than 24 hours late are treated as a new rental and may incur full daily charges plus any impact on following bookings.

9. Extensions & Early Returns

• Extension requests must be submitted at least 4 hours before the scheduled return time; subject to availability.

• Early returns are welcome; you’ll be charged only for time used, provided no special rate or prepayment terms apply.

10. Deposit Refund

• If no additional charges apply, your security deposit is released within 5 business days of return.

• Any outstanding fees or damage costs will be deducted before release.

11. Inspection & Dispute

• A joint vehicle inspection will be conducted at drop-off; you will receive a copy of the condition report.

• Disputes must be submitted in writing within 7 days of return to info@royalcarsrent.com.

12. Contact & Support

• For questions or to report issues, email info@royalcarsrent.com